Privacy Policy

NEMTMark — operated by FleetMark LLC. Effective date: June 24, 2026. Last updated: June 24, 2026.

This Privacy Policy explains how FleetMark LLC ("FleetMark," "we," "us") collects, uses, and protects information in connection with our websites (including myfleetmark.com and our vertical sites, such as this non-emergency medical transport site) and our fleet-dispatch and operations software platform, offered for non-emergency medical transport as NEMTMark (the "Service").

Protected Health Information (PHI) is handled separately. This Policy governs information for our websites and platform accounts. It does not govern Protected Health Information. Where a customer (for example, a non-emergency medical transportation operator) processes PHI through the Service, FleetMark acts as a Business Associate under HIPAA and handles that PHI under a separate Business Associate Agreement, not under this Policy. Individuals whose PHI is processed through the Service should contact the relevant operator (the Covered Entity) regarding their health-information rights.

1. Who We Are

FleetMark provides software that transportation operators ("Subscribers") use to dispatch, manage, and bill their fleet operations. Subscribers and their authorized users access the Service through accounts we provide. Some information described here relates to our Subscribers and their users; some relates to visitors to our websites.

2. Information We Collect

Account & contact information — name, business name, email address, phone number, and role, provided when an account is created, when you submit an inquiry through our website, or when you contact us. Inquiries submitted through this website are limited to business contact details and are not intended to include PHI.

Subscriber operational data — information Subscribers enter into the platform to run their operations (such as clients, passengers, trips, and invoices). For some Subscribers this may include PHI, which is governed by the Business Associate Agreement and the section above, not this Policy.

Usage & device data — log data, IP address, browser type, and similar technical information from our websites and app, including via cookies and similar technologies.

Payment information — processed by our payment provider (Stripe). FleetMark does not store full payment-card numbers.

3. How We Use Information

We use information to provide, operate, secure, support, and improve the Service; to authenticate users; to respond to inquiries submitted through our websites; to process billing; to communicate with you about your account and the Service; and to comply with legal obligations.

3A. Driver App — Location Data

The NEMTMark Driver app is used by drivers who work for our Subscribers. It collects the device's precise location — latitude, longitude, accuracy and time — in these situations only:

While a ride is in progress. When a driver is signed in and a ride they are assigned to is under way, the app shares their location with their own Subscriber's dispatchers, so they can follow the progress of the ride. In the web version this happens only while the app is open. In the installed NEMTMark Driver app, if the driver has granted permission, it can also continue while the app is in the background during that ride.

When clocking in or out. The app records a single location reading with each clock-in and clock-out, as part of the timecard.

Driver location is visible only to the driver's own Subscriber. We do not use it for advertising, we do not sell it, and we do not share it with other Subscribers or with third parties for their own purposes. Drivers control location access through their device's permission settings and can turn it off at any time, although some dispatch features may not work without it.

Location history is kept with the trip or timecard record it belongs to, as part of the Subscriber's business records. For how a driver can request deletion of their account, see our Account Deletion page.

4. SMS / Text Messaging

The Service can send text messages (SMS/MMS) relating to transportation operations — for example, ride and dispatch notifications, status updates, scheduling information, and payment links — on behalf of Subscribers and to their authorized users and drivers.

Consent. We and our Subscribers send messages only to individuals who have provided consent to receive them, or where otherwise permitted by applicable law. By providing a mobile number to a Subscriber or to FleetMark in connection with the Service, you consent to receive operational text messages at that number.

No sale or sharing of mobile information. Mobile phone numbers and consent are used solely to deliver the messages described above. We do not sell mobile phone numbers, and we do not share them with third parties or affiliates for their own marketing purposes. Numbers are shared only with messaging-delivery providers (for example, Twilio) strictly to transmit the messages, and with no one else for marketing.

Message frequency varies based on operational activity (such as the number of rides or dispatches associated with you).

Message and data rates may apply depending on your mobile carrier and plan.

Opt out at any time by replying STOP to any message. You may reply HELP for assistance. After you reply STOP, you will receive a confirmation and no further operational messages, unless you opt back in.

Content. Operational text messages are limited to logistics information (such as date, time, and location). Identifying and sensitive details remain within the authenticated Service and are not included in text messages.

For help with messaging, contact us at John@myfleetmark.com or 563-424-0819.

5. How We Share Information — Service Providers

We share information with service providers that help us operate the Service, under contract and only as needed to provide the Service:

Supabase — database and hosting

Vercel — application and website hosting

Twilio — SMS/text-message delivery

Stripe — payment processing

Resend — delivery of website inquiry (business-contact) emails to FleetMark

Where these providers handle PHI on our behalf, they do so under Business Associate Agreements. Website inquiry emails contain business-contact information only and are not intended to carry PHI. We do not sell personal information. We may disclose information if required by law or legal process, or in connection with a business transfer, subject to appropriate protections.

6. Data Security

We use administrative, physical, and technical safeguards designed to protect information, including encryption in transit and at rest, access controls, multi-factor authentication, tenant isolation, and audit logging. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as needed to provide the Service and as required by applicable law. Retention and return or destruction of PHI is governed by the Business Associate Agreement.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise these rights, contact us using the information below. Rights relating to PHI are exercised through the relevant operator (the Covered Entity), as described above.

9. Cookies & Tracking

Our websites use cookies and similar technologies for functionality and analytics. You can control cookies through your browser settings.

10. Children

The Service is intended for businesses and is not directed to children under 16.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be indicated by updating the effective date and, where appropriate, by additional notice.

12. Contact Us

FleetMark LLC

415 3rd St. SE #302, Cedar Rapids, IA 52401

Email: apps@myfleetmark.com

Phone: 563-424-0819