From the first ride to getting paid, NEMTMark runs it with you — so you can spend less time on paperwork and more time growing.
NEMTMark, by FleetMark. Built by an operator, tuned for non-emergency medical transport.
Limit losses while you work, and earn while you sleep. Mark works for you all day long.
Live dispatch — a NEMT day in motion
Mark works for you all day long
Two sides of the same day. While you run the day, Mark catches what slips. While you sleep, your facilities and families book through your own link and the work waits for you, captured. A person still confirms every request — captured while you sleep, confirmed by you in the morning.
Mark looks back while you look forward. Nothing slips.
Captured while you sleep, confirmed by you in the morning.
Nothing is auto-booked, auto-priced or auto-sent. A person reviews and confirms every request, and a person signs off every mailing and every reminder. Mark catches the loss and holds the work; you make the decision. That is the point: the software is fast, and you keep the final say.
Want the request link and the safety net on your operation?For operators of any size.
Get started with a promo codeContact usWhy we exist
Most software companies sell you a tool and disappear. We’re different — because we’re operators too. NEMTMark exists to give transportation operators of every size what the best-run fleets have: run efficiently, get paid on time, look professional, and get better pricing on the things you need — and to make sure the small and growing operator never has to be big to earn it.
We don’t sell your data. Ever. Your clients are yours. Instead, we bring trusted partners to you — so you get real advantages, and your information stays private.
When you join NEMTMark, you join a family. Operators helping operators, with partners who want to see you succeed.
Some of that promise is running today and some of it is still being built. We keep the two apart on purpose: what works now, and what’s coming.
Especially for small & growing operators
NEMTMark runs operations of any size. But most NEMT software is priced, shaped and supported for the hundred-van fleet and trimmed for everyone else — so we built it with a special understanding of the operator with one van and a phone that never stops, who still has to satisfy the same customer, the same auditor and the same rider. The giants overlook you. We’re on your side: the same full system, a real person when you call, and the buying cooperative we’re building toward, so a small fleet can get big-fleet advantages.
The person who designed this dispatched the runs, chased the invoices and sat through the audit. That is why the guardrails are where they are.
Bring your client list and your ride history with you. A guided import reads the spreadsheet you already have, shows you what it found, and asks you about the handful it isn’t sure of.
One van or a hundred, you get the whole system — dispatch, compliance, the driver app and NEMT invoicing. Nothing important is held back for a bigger operation, and nothing is priced out of reach for a smaller one.
The board runs in a browser and the driver app installs on the phone they already carry. Nothing to install on an office PC, nothing to back up yourself.
The completed ride becomes the invoice line. You are not re-typing a month of trips into a second system at the end of the month.
Small operators get ticket queues everywhere else. With us, every operator gets the people who built it — and the phone number is on this page.
Here now
Every one of these is running in production right now — not a roadmap. Each one is the job it does, and the thing it takes off your plate.
The board, the drivers, and the standing orders, in one place.
Book a ride, offer it to a driver and vehicle together, and see them accept or decline with a reason. So the morning stops being a whiteboard, three spreadsheets and a group text — and silence is never mistaken for agreement.
Bring your client list and your ride history with you. The guided import reads your spreadsheet, does the obvious merges itself, and asks you only about the few it can’t call. So you are running on day one instead of re-typing a year of work.
Vehicles, documents, service intervals and inspection dates in one record per van, with a next-due status on each. So the oil change, the DOT inspection and the expiring plate surface before they cost you a run.
Hours, roles and credentials, without a second system.
Drivers clock in and out on their phone; you review and correct the week and export the pay period for your payroll software. So payroll stops being reconstructed from memory and a pile of texts.
Dispatch, billing, admin and driver are separate authorities, and an expired required credential blocks a new assignment. So people see only what their job needs — and a lapsed driver can’t quietly end up on a run.
Licenses, medical cards, insurance and the rest of the driver file, stored with their expiry dates and flagged ahead of time. So the binder in the filing cabinet stops being the only copy that matters.
Your customers become your schedulers. Your dispatcher becomes a manager.
Give each facility its own private link, and put one general link on your website, your email signature or a flyer, with a QR code and an email button ready to paste. They request a ride; you get it in your review queue instead of your voicemail. So requests are captured while you sleep and you confirm them in the morning.
Wheelchair, oxygen, the appointment as a stop, the pickup address from a search list, a regular schedule for dialysis, and an Ask Mark example beside every question. They get a request number the moment they send. So fewer calls back for the missing detail.
Each request lands in the review you already use, checked for repeats and for addresses that need a second look. Accept it, modify it, return a quote, or ask them to confirm a detail; a payment link can ride along on the answer. So nothing is booked or priced until a person says so, and a request is never simply turned down.
The work isn’t done until the money is in.
Completed rides become itemized invoices on your own rates — bill a whole month in one pass, take partial payments, send receipts, and watch the aging. So you can see exactly what is outstanding instead of guessing at the end of the month.
Rides you farm out and rides you take in are tracked with what is owed each way and settled per partner. So covering an overflow day never costs you the customer or the paperwork trail.
Send a secure payment link or a self-serve pay page, and paid invoices reconcile themselves. Card data runs through Stripe and never touches NEMTMark. So private-pay riders can settle up without a cheque in the mail — and it stays off until you turn it on.
We print and mail your invoices for you — no stamps, no post office. You sign off each batch (the pieces and the cost) and track it, and every paper invoice carries a “go paperless” link for the facilities that would rather get email. Built; in final review and not switched on yet. Ask us about it.
A two-van company should not look like a two-van company on paper.
Your logo and your company name on the invoices, the pay page and the documents your clients and facilities see. So the impression you make matches the standard of service you actually run.
NEMT runs on protected health information, and NEMTMark is built HIPAA-aware and BAA-backed. The driver app does not save trip screens or patient details in the phone’s offline storage. So the question a facility asks before it sends you work has a real answer — the details are below.
The ride a dispatcher booked, the trip the driver ran, the hours that paid them and the invoice that billed it are the same record. So when a payer or an auditor asks, you answer from one place instead of three.
Is any of this the thing eating your week?Seven quick questions and we’ll tell you straight whether we fit.
Get started with a promo codeContact usSee it in action
A quick look at where NEMTMark earns its keep. (Illustrative product views — example data only.)
Every trip in one place, moving through standing orders, offered, en route and completed. Assign a driver and an accessible vehicle in a click, and watch the status change the moment the driver taps it.
Maintenance, inspections and credential expirations surface as plain, dated alerts — early enough to act. An expired requirement blocks a new assignment until it’s resolved, with an audited supervisor override when you decide to allow one.
In ~250 mi · last service 4,750 mi ago
Expires in 9 days · renewal needed
Due Fri · 3 days out
WAV trip unassigned · conflict
Every finished trip turns into a charge on your rates and contract terms. Reconcile the facility, family and private-pay payments you record, and see exactly what is still outstanding.
Facilities book through your link at any hour. Each request arrives with a number, checked for repeats and for addresses that need a look, and waits for you to accept, modify, quote or confirm. Nothing is booked until you say so.
Maple Court → Riverside Dialysis · came in 11:48 pm
Address typed by hand · check before booking
Return a quote, or ask the sender to confirm one thing
Compliance posture
Non-emergency medical transport touches protected health information, and NEMTMark is designed with that in mind. Where your use of the Service involves PHI, NEMTMark acts as a Business Associate under HIPAA and handles that information under a separate Business Associate Agreement (BAA) — not under this website’s privacy policy. This marketing site itself collects no PHI.
We say HIPAA-aware and BAA-backed deliberately. There is no such thing as a “HIPAA-certified” product, and we don’t claim to make your organization compliant on its own. NEMTMark provides the platform and, under a BAA, HIPAA-aligned handling of PHI; your regulatory compliance program remains yours. If you’d like to review our BAA and safeguards before sharing any PHI, just ask.
NEMT runs on protected health information, so “we take privacy seriously” isn’t an answer. Protecting it takes two layers: the infrastructure your data sits on, and the application built on top of it. Here is what is true at each, and what it means for you.
The infrastructure — covered by a signed Business Associate Agreement
| The safeguard | What this means for you |
|---|---|
| A signed BAA with our infrastructure provider | The company hosting your data is contractually bound to HIPAA safeguards — a signed agreement, not a promise on a website. |
| Encrypted in transit and at rest | Patient information is encrypted travelling between the app and the database, and while it sits stored. |
| 28-day point-in-time recovery | If records are corrupted or wrongly deleted, the database can be restored to a specific moment in the last 28 days — not just to last night’s backup. |
| Breach-notification obligations | If the platform has a security incident, they are contractually required to tell us — so we can tell you, within the timelines HIPAA expects. |
The application — what we built, and are responsible for
| The safeguard | What this means for you |
|---|---|
| Patient details are not kept on the phone | Trip screens are loaded fresh when a driver opens them. The driver app does not save them in the phone’s offline storage, and with no connection it shows a page with no patient information. A trip’s details are on screen only while it is open. |
| Signing out clears the device | When a driver leaves or hands the phone back, what was held is wiped — you don’t have to trust a phone to forget. |
| Access to patient records is recorded | You can answer “who opened this record, and when” — the question a payer or an investigator actually asks. |
| That record can’t be edited afterwards | Entries are append-only and the person is stamped by the server, so nobody — including an administrator — can quietly rewrite the history. |
| Your data is walled off at the database | Separation between operators is enforced by the database itself, not by application code remembering to check. Another company on NEMTMark cannot reach your records. |
| Drivers see only their own trips | A driver’s app shows their assigned runs and nothing else — not your client list, not another driver’s day. |
| Idle screens log themselves out | An unattended dispatch screen ends its own session after 30 minutes, with a warning first. The open laptop in a shared office stops being a risk. |
| People get only the access their job needs | Dispatch, accounting, admin and driver are separate authorities. Someone doing billing doesn’t get the whole system. |
| AI features stay off unless deliberately enabled | Document-reading features fail closed when they aren’t configured, so patient information is never quietly sent to an outside AI service. |
Why we describe it in two layers. A signed infrastructure BAA covers the platform — it does not, on its own, make an application safe. The agreement explicitly leaves access control, key management and authentication to us, which is why the second table exists and why it is specific. We say HIPAA-aware and BAA-backed deliberately: there is no such thing as a “HIPAA-certified” product, and no software makes your organization compliant on its own. Where your use of NEMTMark involves PHI, we act as a Business Associate under a separate BAA with you — happy to share it and walk through any row above before you send us anything.
Where we’re going
We would rather show you the plan and be held to it than describe a product that doesn’t exist. None of the following is running today. Every one of them is being built, and the operators who talk to us now are the ones who shape it.
Want to be part of it? Tell us what matters most to you.Seven questions. It takes about two minutes, and it genuinely changes what we build next.
Get started with a promo codeContact usTell us about your operation
Seven questions, about two minutes. We read every one of these, and we’ll tell you straight whether we’re a fit — including when we’re not.
Please don’t enter any patient information. No patient or passenger names, addresses, appointments or health details — this form is for your business details only.
Rather just talk to a person?
apps@myfleetmark.com · (563) 424-0819
Questions? Talk to us →Or email apps@myfleetmark.com · (563) 424-0819
For the drivers of companies that run on NEMTMark. Your company creates your account; there is no public sign-up.
Android: search “NEMTMark Driver” on Google PlayiPhone: coming soon
Ready to look inside?Sign up with a promo code, or contact us and we will set you up. You accept the Terms of Service and Privacy Policy when you sign up; a Business Associate Agreement is signed with us separately, before any patient information is entered.
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