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Limit losses while you work, and earn while you sleep. Mark works for you all day long. The main page is the short version. Here's the full picture: what's built in, what's launching soon, what works alongside your existing tools, and the questions operators actually ask.
Where NEMTMark fits
Reservation tools, phone calls and emails get a trip into your queue. From there, most operators fall back to spreadsheets, phone calls, and separate billing. NEMTMark is the operations layer that ties it together.
The full feature set
High standing-order volume, real compliance obligations, and payers who expect clean, documented claims.
Assign drivers and vehicles, offer rides for driver acceptance, and watch every trip move across a live board — with alerts the moment something needs attention.
Keep driver qualification files, licenses, and vehicle credentials current in one record. Expired or missing requirements block assignment until resolved — with an audited supervisor override.
Vehicles, capabilities, service intervals, and inspection dates in one place — with reminders before oil changes, tire rotations, and DOT inspections come due.
Set up dialysis, therapy, and recurring trips once and let them populate the week on pattern. Driver availability keeps every assignment realistic.
Turn completed trips into itemized invoices on your rates and contract terms, and reconcile against the payments you record, payer by payer.
Send overflow to trusted affiliates and take on theirs in return. Each farmed trip is tracked and settled per affiliate, so nothing falls through the cracks.
Assigns the right driver and accessible vehicle, minimizes deadhead miles, and respects seat + wheelchair/stretcher constraints.
Every PHI view is logged; driver-time corrections and trip changes keep an append-only audit trail; DQF and credentials block assignment when they lapse.
Drivers share live GPS to the dispatch map while in transit.
Pre- and post-trip vehicle inspection checklists from the driver's phone; defects route straight to dispatch.
Runs as an installable app on the driver's phone — trips, navigation, timeclock, and messages in one place.
Facilities, hospitals and families request rides through your own link, any hour, with an Ask Mark example beside each question, address search, a regular schedule for dialysis and an instant request number. It lands in your review queue — accept, modify, return a quote or ask them to confirm a detail. Nothing is booked or priced until you say so. Here now
Tight connections and double-booked drivers flagged; a request checked against the schedule for repeats; hand-typed or far-away addresses flagged for a second look; no second pay link on a ride that is already paid; cancelled and void rides never bill. Here now
A live list of who owes you and how to reach them, with a hit list of the payers to text or call, research on who sent the passenger and where you took them, and your notes; a paid invoice drops off by itself. Collections is what moves the needle. Here now
Invoices printed and mailed for you — no stamps, no post office. You sign off each batch (the pieces and the cost) and track it. Built and in final review; not switched on yet. Launching soon
Built-in vs. integration — straight
We'd rather do the parts we do well and hand off cleanly than claim an integration that isn't real.
In NEMTMark, one login, no add-ons.
By clean hand-off, not a black box.
Questions operators ask
No. NEMTMark is the assistant that runs the operation after a trip is booked — dispatch, drivers, compliance, and billing. However trips reach you today, NEMTMark takes it from there.
Yes. Give each facility its own private link, and put one general link on your website, your email signature or a flyer. They request a ride at any hour; Mark walks them through the form with examples, and they get a request number straight away. The request waits in your review queue: you accept it, modify it, return a quote, or ask them to confirm a detail. Nothing is booked or priced until a person confirms it — captured while you sleep, confirmed by you in the morning.
Mark catches things and holds the work; people make the decisions. Every email or text that goes out without a click is its own switch, and all of them start OFF. Invoices, reminders and mailings go out only after a person sends or signs off.
It's diligence you don't have to do by hand. NEMTMark tracks the dates that matter (service intervals, DOT inspections, license and medical-card expirations) and surfaces them before they lapse. Expired driver or vehicle requirements block a new assignment until they're resolved, with an audited supervisor override when you decide to allow one.
NEMTMark turns completed trips into itemized invoices on your rates and contract terms, sends them by email, text or mail when you choose, and reconciles them against the payments you record or collect by card — so you can see exactly what's outstanding, paid and overdue, client by client.
NEMTMark tracks clocked hours and produces a payroll-ready export (CSV and xlsx) you hand to your payroll software; it doesn't calculate overtime or cut checks itself. Billing and payment data exports for your accountant. We'd rather hand off cleanly than claim an integration that isn't real.
NEMT touches PHI, and NEMTMark is built with that in mind. We operate as a Business Associate under a separate BAA and handle PHI under it. We say HIPAA-aware, not “HIPAA-certified” — there's no such thing, and no software makes your organization compliant on its own. We're glad to walk through our BAA and safeguards before you share anything.
Contact us, or sign up with a promo code. We'll look at how your operation runs today, show NEMTMark against your real workflow, and be straight about what fits and what doesn't.
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