Home / A day with Mark
Limit losses while you work, and earn while you sleep. Mark works for you all day long. Mark looks back so you can look forward: he holds the whole picture — what’s booked, who’s where, what’s billed, what isn’t — and brings you only the decisions that are yours. Every claim below carries a badge, because we would rather be held to it than oversell it.
A day with Mark
Nothing here is a mock-up of a product we wish we had. It is the day the system already runs for a real Iowa operator — with the next pieces marked as exactly that. (The names and numbers in Mark’s lines are examples.)
The facility opens your request link — the private one you gave them, or the general one on your website — and asks for dialysis every Monday, Wednesday and Friday. An Ask Mark button beside each question shows an example of what goes there, address search finds the right door, and a request number appears the moment they press send.
Mark: “Request RQ-4F7K2A received and stored. Checked it against the schedule: no repeat found. The address is pinned. Alert sent.” So the work is captured while you sleep — your customers become your schedulers — and nothing is booked until you confirm it.
A banner across every tab, a Dispatch badge and an email say the same thing: requests are waiting, not booked yet. For each one you choose: Accept it as asked, Modify it (a different time or route that makes it work), Return a Quote if they asked for a price, or Request Confirmation of one detail. A request is never turned down by a message, and a payment link can ride along on the answer.
Mark: “One address was typed by hand — check it before you book. The other looks like a repeat of a ride already on Thursday.” So the dispatcher becomes a manager: reviewing, not retyping.
One dedicated list for everything that came in overnight — the Online Requests desk: Launching soon
Mark: “Three completed rides from last week are still unbilled — $412.50. Two of Maple Court’s are accruing to their October 1 batch, on purpose. One invoice was created and never sent. Nothing is past due.”
One card, every morning: truly unbilled, accruing, due today, pending, past due, unpaid. So you never again ask “did I invoice that?” — Mark looks back while you look forward.
Every crew starts from where they actually start. A round trip’s wait at the clinic is free time, not a blocked-out hour — a ride that fits inside it goes to the same driver. Critical rides are placed first, with a hard on-time window.
Mark: “Dan’s 9:00 dialysis run waits 3 hours. The 10:15 pharmacy ride fits inside that wait — it’s his.” So the plan uses the hours you already pay for.
When a ride is stranded because a driver is waiting at an appointment, Mark proposes handing that return to another crew — one click to apply. The customer still sees the one round trip they booked and is billed once; only your operation sees two legs. The same split is available at booking, while assigning, or mid-day on the ride itself.
Splitting a return to a second driver, with the hand-off note and each driver’s own leg in the app: Here now. The recommendation and the customer-facing single ride: launching soon.
Each driver sees their rides in order, the door notes the office wrote, the appointment stop, who is waiting at the other end. Accept, en route, arrived, complete — and a no-show report from the curb that dispatch confirms before anyone is charged.
So the phone stops ringing for “which door?”
Late, overdue, unassigned, a driver who hasn’t accepted — a tray, not a wall. Dismissing an overdue alert is a confirmed, audited act, never a silent swipe. The live map shows where everyone is.
Mark: “Maple Court’s 11:00 pickup is 12 minutes behind. Text the facility?” So ‘where’s my ride?’ is answered before it’s asked.
Tight connections and double-booked drivers or vans are flagged too. So a loss is caught while you are still working, not at month end.
Who, where, when, round trip or not, the appointment as a stop, the estimated wait (or your default), the payer — and a conflict check at every entry point, advisory, never a wall. The standing order for next Tuesday takes one tick. If the facility called and used the link, Mark spots the repeat and shows you the ride that is already on the schedule.
Here now: tick a client’s rides, include anything outstanding, email / text / print, review exactly what goes out, send. A modern one-page invoice with a pay-online QR. A text pay-link as a nudge — never mistaken for an invoice. A ride that is already paid cannot be sent a second pay link, and cancelled or void rides never bill.
Launching soon: each client’s own rhythm (monthly, bi-weekly, weekly, daily) and their approved methods — email + mail, text, print, any combination. The daily / weekly / monthly batch sends every due client by their own method after one sign-off. And the guardrail: “Maple Court is monthly — their batch is in 8 days. Send anyway, or accrue it?” Off-cycle rides accrue to the right batch. So nothing slips and nobody gets bombarded.
On your collections day Mark brings the list: who owes, how to reach them, and the payers you cannot reach by mail or email, with the research to chase them another way. The reminders are friendly by design, and not one of them goes out until a person signs off.
Collections is what moves the needle — so Mark clears the rest of the day out of its way.
No stamps, no post office. Mail goes into a queue; an employee signs off the pieces, pages and cost; each piece is tracked; and it is meant to print and mail without an envelope on your desk. Built and in final review — not switched on yet. Every paper invoice carries a Go paperless link, so the facilities that would rather get email switch themselves. Three months of paperless with no payment? Mark flags it: back to paper, or a call from you.
Who actually pays you, which routes earn, what the week looked like — exportable, PHI-free summaries. On Monday morning, if you switch it on (every automatic email is off until you do), Mark sends the one-line nudge: “N uninvoiced rides worth $X — caught.” Launching soon
Mark works for you all day long: catching what slips while you work, and holding the work that comes in while you sleep.
Mark is not a chatbot and he does not make your decisions. He never dismisses an alert, never sends an invoice, never moves a driver on his own, never books or prices an online request, and never mails a page without a person’s sign-off. Captured while you sleep, confirmed by you in the morning. The software is fast; a person is the stopgap. The conversational “Ask Mark” assistant is designed and Coming — and when it arrives it will run only where patient information is covered by a Business Associate Agreement.
Before you say yes
“How long until my day runs on it?”
Clients, fleet, drivers, then rides — in that order, from your spreadsheets or your broker’s ride sheet. You pick a day; everything from that day lives here. Old history comes in behind you, exception by exception, not all at once.
“How do I find out if it fits?”
We put your actual day on the board — your drivers, your standing orders, your facilities — and tell you plainly what fits and what doesn’t. No slide deck.
“Who answers when it breaks?”
Built by an operator who still runs rides. The phone number is on the home page. Every operator, any size, gets the same people.
“Will it really catch work while I sleep?”
Your facilities request rides through your own link at any hour, and the request is stored and flagged for you. Nothing is auto-booked or auto-priced: you review each one in the morning. When mailing launches, every batch needs your sign-off too.
Want Mark on your day?For operators of any size.
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