Support

Help for NEMTMark and the NEMTMark Driver app — operated by FleetMark LLC.

Contact us

Mail: FleetMark LLC, 415 3rd St. SE #302, Cedar Rapids, IA 52401

Please include the name of the transportation company you work with, and never send patient or passenger details by email.

Drivers — using NEMTMark Driver

I can't sign in

Your account is created by the transportation company you drive for. The fastest fix is to ask your dispatcher or administrator: they can reset your password from their dashboard in under a minute. You'll be asked to choose a new password the next time you sign in.

I don't see any rides

Rides appear once your dispatcher assigns them to you. If you expected a ride and it isn't there, contact your dispatcher — they can see exactly what is assigned to you.

Location permission

NEMTMark Driver shares your location with your own dispatcher while you are on a run, so they can see the progress of the ride. You control this through your phone's settings:

iPhone: Settings → NEMTMark Driver → Location.
Android: Settings → Apps → NEMTMark Driver → Permissions → Location.

Some dispatch features may not work if location is turned off. See our Privacy Policy for exactly what is collected and when.

Vehicle inspection photos

To attach photos to a vehicle inspection report (DVIR), allow NEMTMark Driver to use your camera or photo library when your phone asks.

Deleting your account

See Account deletion for what happens and how to request it.

Transportation companies

For help with your NEMTMark account, dispatch, billing, or onboarding, email apps@myfleetmark.com or call 563-424-0819.