Deleting your NEMTMark Driver account

NEMTMark Driver — operated by FleetMark LLC.

NEMTMark Driver is a workplace app. Your account is created by the transportation company you work for, not by you. That shapes how deletion works, so here is exactly what happens.

What deleting your account does

Your login is deactivated. You will no longer be able to sign in to NEMTMark Driver, and your access to schedules, messages and trip details ends immediately.

Your personal contact details can be removed from your profile on request — your phone number and personal email address.

What is kept, and why

Records of the work you did stay with your employer. That includes:

your timecards — the hours you clocked in and out
vehicle inspection reports (DVIRs) you submitted, and any photos attached to them
the record that a completed trip was carried out

These are your employer's business records, not personal data held about you for our own purposes. Your employer needs them for payroll, vehicle-safety compliance, and to answer questions from regulators and insurers, and may be legally required to keep them for a period of time. Deleting them is not ours to do — and it is not in your interest either: your timecard is the evidence you were paid correctly.

If you believe a record about you is wrong, ask your employer to correct it. They can, and the change is recorded.

Location data

While you are on a run, the app can share your location with your own dispatcher. Location history collected during a run stays with the trip record it belongs to, as part of your employer's business records.

How to request deletion

The fastest route is to ask your employer's dispatcher or administrator. They can deactivate your account immediately from their own dashboard.

If you cannot reach them, or you no longer work there, email us at apps@myfleetmark.com and include:

the email address you signed in with
the name of the company you drove for

We will confirm the request with that company — because they own the account, and we cannot deactivate a working driver's login on an unverified email — and then deactivate the login. We will respond within 30 days, and normally much sooner.

If you never had an account

If you have never used NEMTMark Driver, we hold nothing about you. The app has no public sign-up and collects nothing from people who have not been given an account by an employer.

Questions

Email apps@myfleetmark.com or call 563-424-0819. See also our Privacy Policy and Support page.